Privacy, Confidentiality and Copyright
Everything discussed in counselling sessions at Hope Alive Australia will be kept confidential. Client information supplied by you will be kept confidential and may only be released to a third party with your written authority. Or in limited cases where information is required by law.
However there is an exception. If you or someone else is in danger of being seriously harmed e.g. suicide or assault etc. we are obligated to report this. Even in these circumstances every effort will be made to gain your written consent.
All material contained in this site is copyright 2015 to Hope Alive Australia.
Hope Alive Australia is committed to providing you with the best possible customer service experience. Hope Alive Australia is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, to access customer support features you are required to submit personally identifiable information. This may include but not limited to your name and contact details in various contact and application forms.
To send periodic emails. We may use the email address to send Users information and updates pertaining to the services they have requested. It may also be used to respond to Users’ inquiries, questions, and/or other requests. We may use the email address provided to deliver occasional marketing and promotional efforts, and to improve our content and services. Users can unsubscribe anytime.
Sharing of your personal information
Hope Alive Australia will not share with any other organisation personal information collected by this website www.hopealiveaustralia.com.au.
You should however note the above Confidentiality Statement.
Use of your personal information
For each visitor to reach the site, we collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.